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Help Center

For Travelers:

How do I prevent fraud when booking a trip? We screen home owners as they list their properties, but it is recommended that you do some research and speak to the home owner or property manager prior to payment.

How do I book a rental? Once you have found property you are interested in, simply select "Book Now" and follow the prompts.

How can I pay? It is up to the property owner or manager to define their preferred method of payment. It is not recommended to send cash, money orders, or personal checks.

What if I need to cancel a trip? Each property owner has their own cancellation policies. Check with the listing owner when you book for any policies you should be aware of, including cancellation.

For Property Owners:

Is it really free to list my property with Home Escape? Yes, there are no hidden costs so you are able to list your property risk free.

How can I manage my listing? Listings are managed through your individual account. Once you are logged in, you are able to add, edit or deactivate a listing.

Is there a separate login for home owners? No, this way you are able to list a property and book a trip both from the same place.

How can I get my property listed in the featured section? Please contact our team to go over the options.

How do I issue a refund to a customer? Secure payment arrangements should be decided with the traveler. HomeEscape recommends using trusted payment portals to manage payments and refunds.